Return & Exchange
Exchange Policy:
At Racing Cycle Store, we want you to be completely satisfied with your purchase. If you need to exchange an item, please follow the guidelines below:
Eligibility for Exchange:
- Items must be returned within 3 days of delivery.
- Prodcts should be unused, in their original packaging, with all tags and labels intact.
- Exchanges are allowed for size, color, or product defects.
Exchange Process:
- Contact our customer service team at 8885294585 or racingcyclestore@gmail.com to initiate an exchange.
- Once approved, we will provide you with a return shipping label.
- After receiving the returned item, we will process the exchange and ship the new item to you within 7-10 business days.
Non-Exchangeable Items:
- Personalized or custom-made products.
- Clearance or final sale items.
Cancellation Policy:
We understand that sometimes plans change, and you may need to cancel your order. Please review our cancellation policy:
Order Cancellation:
- Orders can be canceled within 24 hours of placement for a full refund.
- To cancel your order, please contact our customer service team at 8885294585 or racingcyclestore@gmail.com.
After 24 Hours:
- If your order has already been processed or shipped, we, unfortunately, cannot cancel it. However, you may still be eligible for a return or exchange after receiving the item.
Refund Process:
- Refunds for canceled orders will be processed within 5-7 business days to the original payment method.
For any questions or concerns regarding exchanges or cancellations, please feel free to reach out to us at 8885294585 or racingcyclestore@gmail.com. Weâre here to help!